In this Privacy Policy (data protection declaration), we inform you about how we, the Glice AG and its affiliated entities (hereinafter also “we” and “us” or “Glice”), collect and process your personal data (hereinafter also “data” or “personal data“). This Privacy Policy applies to all our websites or our apps (hereinafter “Glice website”), which are under the control of Glice and refer to this Privacy Policy.
If you disclose personal data of other persons (e.g. data of employees) to us, we assume that you are authorised to do so and that such data is accurate. When you share data about other persons, you confirm this. Please make sure that the other persons are informed about this Privacy Policy.
We are committed to handling your personal data responsibly. This is important to us. Insofar as we (or third parties on our behalf) collect and process personal data, we comply with the requirements of the Swiss Data Protection Act. In addition, we also comply with the requirements of the EU General Data Protection Regulation (GDPR) and the UK General Data Protection Regulation (UK GDPR), insofar as we are legally obliged to do so.
You receive information in this Privacy Policy, in particular:
– How to contact us if you have any questions.
– Which of your personal data we collect and process and for what purpose.
– Which legal bases we rely on for processing.
– To whom we disclose your personal data.
– How we protect your data.
– What cookies/tracking and other technologies we use.
– How long we process your personal data.
– What rights you have with regard to your personal data.
– Which Privacy Policy applies in each case.
1. Our contact details
Glice is responsible for data processing according to this Privacy Policy, unless otherwise specified in individual cases (e.g. in other data protection declarations, on forms, contracts, etc.). If you have any questions about this Privacy Policy, our would like to make use of your data or exercise your respective legal rights, you may contact us at:
Glice AG
Hirschengraben 33b
CH-6003 Luzern, Switzerland
E-mail: [email protected]
Our Data Protection Representative in in the EU according to article 27 GDPR is:
Senior Manager, Calle Travessera de Gracia 73-79 4º6ª. 08006 Barcelona, Spain.
E-mail: [email protected]
Our Data Protection Representative in the United Kingdom (UK) pursuant to article 27 UK GDPR:
Glice UK
Cocknells Farm
Standish Lane
Moreton Valence GL2 7LZ
Great Britain
E-mail: [email protected]
When it comes to correcting, updating or deleting your data, please name them and include appropriate identification of yourself.
2. What data we collect and for what purpose
2.1 Visiting the website (creation of log files) and other electronic offers
Each time you visit our website, the web server automatically collects data and information from the computer system of the calling computer. This includes, in particular, information on the browser type and version used, the user’s operating system, the user’s internet service provider, the referrer URL (websites from which the user’s system accesses the Glice website), websites accessed by the user’s system via the Glice website, as well as the user’s IP address, access date and time and the client’s file request (file name and URL). This data is stored in the log files of our system (or with third parties) together with other data and is only collected for the purpose of statistical evaluation.
When you use other electronic offerings such as our Wi-Fi network or app(s), we collect certain technical data. Technical data also includes the logs in which we record the use of our systems (log data). In some cases, we may also assign a unique identification number to your end device (tablet, PC, smartphone, etc.) (an ID).
We use this data to ensure a smooth connection, the comfortable use of the website and other electronic offers, the evaluation of system security and stability and for other administrative purposes. This data generally does not allow us to draw any conclusions about your identity. In the context of user accounts or registrations, however, they can be linked with other data categories – and thus possibly with your person.
2.2 Marketing and Newsletter
We may use your name and postal or email address(es) to provide our services and deliver newsletters, event information/invitations, publications and the like. Newsletters my be sent via external software partner(s), which can be located in other countries. By registering to receive such marketing information, you agree that we may transfer your data to our software partner(s), that we may track your opening and click behaviour and that we may contact you directly in individual cases. Where required by law, we will obtain your consent before doing so, unless we have received your contact details as part of our services and you have not expressly opted out of receiving such marketing communications. If you no longer wish to receive such mailings from us, you can unsubscribe at any time using the contact details provided in each case. There is also an unsubscribe link at the end of each mail.
The website also offers the option of subscribing to a mailing list for updates on latest products, discounts, our shop and projects in electronic form and other information (industry news, product news, etc.). When you register to receive such information, the data you enter in the input mask will be transmitted to us. By registering, you agree that we may process your data, that we may track your click and opening behaviour and that we may contact you directly in individual cases. You also confirm that you have read and understood our Privacy Policy. You can revoke your subscription to the mailing list or newsletter at any time.
Insofar as we refer to third-party websites for product information, events, etc. and you visit these websites, the corresponding privacy policies and data protection declarations of the respective website operators apply. We have no influence on this.
2.3 Contact via e-mail and other communication channels
We offer you the possibility of contacting us via the e-mail address(es) posted on our website as well as via other digital communication channels (e.g. our chatbot). In this case, we store the transmitted data.
Some digital communication channels are operated by companies based in the USA and Australia (e.g. Hubspot and Active Campaign). Data processed by such companies is stored and hosted in data centers in Europe, namely in member states of the European Union. It cannot, however, be excluded that your data is transferred outside Europe or that or that these data is accessed from outside Europe. By using these digital communication channels, you agree that your data may be transmitted to countries outside Europe, namely and including the USA and Australia, that your opening and clicking behaviour may be tracked, and that we may contact you directly. To prevent abuse, we will send you an E-Mail message after your confirmation/registration to use confirming your registration to use the selected digital communication channel. In order to be able to prove the registration process in accordance with legal requirements, this is logged. This includes the storage of the registration and confirmation time as well as the necessary technical data (mobile phone number, IP address, log data). You can revoke your consent to use the selected digital communication channel at any time. To do so, contact us using the known contact details.
Digital communication traffic (e.g. e-mail etc.) is partly unencrypted and unsecured. The risk remains with you.
2.4 Contact forms
On our website we offer you the possibility to contact us and our experts, to register for certain programs, e.g. a training program (Glice Academy for introduction and maintenance), a partner and an affiliate program etc., or to participate in our client and partner knowledgebase. In this way, we can get in touch with you and deal with your enquiry. The data you enter in the respective input mask(s) and forms will be transmitted to us and stored. By sending the contact form/request, you agree that we may process your data. You also confirm that you have read and understood our Privacy Policy.
2.5 Job applications
Our job vacancies are posted on our website and/or on external portals (including print media) and platforms. You can apply for job vacancies directly by e-mail or by post. In both cases, this Privacy Policy applies. For the application process via external portals or platforms, the respective separate privacy policy (data protection notice) applies.
2.6 In the context of business relationships
We process your data that we receive in the course of our business relationship with our customers, other business partners and other persons involved. This includes, in particular, contact data such as title, first name, surname, gender, date of birth, address, e-mail address, telephone number and other contact data as well as communication data such as exchanged communication content from e-mails, other written correspondence, telephone conversations, video conferences, etc. and information about the type, time and place of communication. We may also process financial data such as credit card data within the ordering process.
As far as permitted, we also take data from publicly accessible sources (e.g. commercial register, media, internet, etc.). In addition to data which you give us directly, it may be data that we receive about you from third parties (authorities, other third parties), in particular information from public registers, in connection with official and judicial proceedings, in connection with your professional functions and activities, information about you in correspondence and meetings with third parties, information that persons from your personal environment (e.g. family, advisors, legal representatives, employers) give us, so that we can conclude contracts with or involve you in such contracts (e.g. family, advisors, legal representatives, employers), so that we can conclude or process contracts with or involving you (e.g. references, powers of attorney), your address and, if applicable, interests and other socio-demographic data (for marketing purposes).
3. Legal basis of data processing
3.1 Within the scope of our services and in order to fulfil the contractual obligations
Data is processed for the purpose of providing our services to our customers, including pre-contractual measures and post-contractual support. The data collected in this way is used, for example, for the entire processing of our services, including any subsequent warranty claims, technical administration, etc. The processing of data is carried out in accordance with the relevant contractual documents and terms and conditions. Further details on the purposes of data processing can be found in the relevant contractual documents as well as terms and conditions.
3.2 Within the framework of the balancing of interests
Where necessary and permissible, we process your data beyond the actual performance of the contract to protect the legitimate interests of us or third parties. These include:
- consultation of and data exchange with information centres and other third parties (e.g. debt collection register);
- examination and optimisation of procedures for needs analysis for the purpose of direct customer contact as well as collection of personal data from publicly accessible sources for the purpose of customer acquisition;
- advertising or market and opinion research, insofar as you have not objected to the use of your data;
- Assertion of legal claims and defence in legal disputes;
- Ensuring IT security and IT operations;
- Prevention and investigation of criminal offences;
- Measures for business management and further development of services and
products as well as the website; - Purchase and sale of business divisions, companies or parts of companies and other transactions under company law and the associated transfer of data as well as measures for business management.
3.3 Based on your consent
Insofar as you have given us consent to process your data for specific purposes, this processing is lawful on the basis of your consent. Consent given can be revoked at any time. The revocation of consent does not affect the lawfulness of the data processed until the time of revocation.
3.4 Due to legal requirements or in the public interest
In addition, we are subject to various legal obligations in connection with which we must process your data.
4. Data transfer and transmission abroad
We will only disclose your data to third parties in the course of our business activities and for the purposes described in this privacy policy if we are obliged to do so by law, court order or official regulation, if the disclosure is necessary for the assertion, exercise or defence of legal claims or for the performance of contracts and business activities, or on the basis of your consent. These third parties include in particular the following categories of recipients:
- our group companies can use the data according to this Privacy Policy for the same purposes as we do. We may also disclose particularly sensitive data to our group companies.
- contractors such as providers, service providers for website utility evaluation (marketing purposes), service providers for IT services (data management, data storage, technical support; newsletter distribution etc.), service providers in the field of recruitment, talent management, HR or other services;
- external business partners and experts in connection with the contractual service.
We process personal data not only in Switzerland. Your data may be processed in the European Union as well as in any country in the world (including the USA). If the level of data protection in the country where the processing third party is located is deemed inappropriate according to Swiss conditions or for the purposes of the EU General Data Protection Regulation (including the USA and Australia), we provide appropriate data protection by means of suitable guarantees (e.g. standard contractual clauses), provided that there is no legal exception (e.g. your consent), the recipient is not already subject to a legally recognised set of binding corporate rules to ensure data protection or we can rely on an exception. Such contractual precautions (guarantees) partially compensate for weaker or missing legal data rotection, hence not all risks can be completely excluded (e.g. from government access abroad).
Please also note that data exchanged via the internet is often routed via third countries. Your data can therefore end up abroad even if the sender and the recipient are in the same country.
5. Data security
We use appropriate technical and organisational measures in the systems to protect the data we hold about you from loss, destruction, alteration and unauthorised access by third parties.
Security measures of a technical nature include, for example, encryption (including login data) and pseudonymisation of data, logging, access restrictions and the storage of backup copies.
We also take our own internal data protection very seriously. Our employees and the service companies we commission are obliged to maintain confidentiality and to comply with the provisions of applicable data protection laws. Our contractors are also obliged to take appropriate technical and organisational security measures to protect the data. Furthermore, they are only granted access to personal data to the extent necessary.
Our security measures are continuously adapted in line with technological developments. However, absolute protection cannot be guaranteed.
6. Cookies/tracking and other technologies
6.1 Use of cookies and pixels
We use various cookies and pixel on the Glice website. Cookies are small text files that are stored in the Internet browser or by the Internet browser on your computer system. Pixels are small graphics that enable log file recording and log file analysis. Cookies may be necessary for the functioning of the server, improve performance and provide additional functions. The use of cookies and pixel also serves to make the use of our website more pleasant, faster and safer for you. Our interest in optimising our website is therefore to be regarded as legitimate. The cookies have an expiry date of up to 24 months.
We use various cookies on our website and allow certain third parties to do the same. These third parties are based all over the world, including in particular in the USA. When you first access the Glice website, you will be informed in a cookie banner about the use of cookies for analysis purposes and reference will be made to this Privacy Policy. Depending on the purpose of these cookies, we may ask for your consent before they are used. In this context, we also inform you how to prevent cookies from being stored in your browser settings. The procedure for checking and deleting cookies depends on the browser you are using. You will find information on this either in the help menu of your browser (usually under the keyword “Data Protection”), but the use of cookies can also be controlled in the cookie settings. Certain functions on the Glice website, services and tools are only available with the use of cookies. If cookies are blocked, it may not be possible to use certain website functions, services, applications and tools.
Further information on the cookies used, namely the description of the categories of cookies used (Strictly Necessary Cookies, Performance Cookies, Functional Cookies and Targeting Cookies) and their meaning can be found in the Cookie Policy.
We also include visible and invisible image elements (including pixels) in our marketing emails in some cases and where permitted, by retrieving these from our servers we can determine whether and when you have opened the email so that we can measure and better understand how you use our offers here too and we can tailor them better to you. You can block this in your email program.
By using our website and agreeing to receive marketing emails, you consent to the use of these techniques. If you do not wish to do so, you must set your browser or e-mail programme accordingly.
6.2 Analytics
Google etc.
We use Google Analytics, a web analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA, USA) and Google Ireland Ltd. (Google Building Gordon House, Barrow St, Dublin 4, Ireland); both together “Google”, whereby Google Ireland Ltd. is our order processor. Google Analytics uses cookies (text files) and similar technologies to collect certain information about the behaviour of individual users on or in the relevant website and the terminal device used for this purpose (tablet, PC, smartphone, etc.) and thus enable the analysis of the use of the website.
The information generated by these performance cookies about the use of the website (incl. IP address) is transmitted to Google’s server in the USA and stored there. We have configured the services in such a way that the IP addresses of users of the websites are shortened by Google within Europe before they are forwarded to the USA and they can thus not be traced. Google provides us with reports and in this sense can be considered our order processor. However, Google also processes certain data for its own purposes. Google may, under certain circumstances, draw conclusions about the identity of visitors to the websites on the basis of the data collected and therefore create personal profiles and link the data obtained to any existing user accounts of these persons. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. If you consent to the use of Google, you explicitly agree to such processing, which also includes the transfer of personal data to the USA and other countries. Further information on the data protection of Google Analytics can be found here .
6.3 Social media
We use so-called plug-ins from social networks such as Facebook, YouTube, X Corp. (former Twitter), Instragram, LinkedIn, Vimeo and Pinterest on our website. The corresponding buttons/icons are visible on our website. These elements are configured so that they are deactivated by default. By clicking on the buttons/symbols, the respective operators of the social networks can register that you are on our website, where your location is and use this information for their own purposes. The processing of your data is the responsibility of the respective operator according to their privacy policy. We do not receive any information about you from them.
If you communicate with us via such social networks or comment on or redistribute content from us, we collect corresponding information and process it in accordance with our privacy policy.
When you visit our social media sites, data (e.g. on your user behaviour) may also be transmitted directly to or collected by the provider concerned and processed together with other data already known to them (e.g. for marketing and market research purposes and for personalising platform content). For more information on data processing by social network providers, in which countries they process your data, and your rights, please refer to the data protection provisions of the relevant social networks.
6.4 Hubspot and Active Campaign
We also use the HubSpot software on the Glice website, a all-in-one platform for inbound marketing, sales, CRM and customer service, provided by HubSpot Inc.,25 First Street, 2nd Floor, Cambridge, MA 02141, USA, as well as the Active Campaign, a cloud-software platform for E-Mail marketing, marketing automation and CRM tools, provided by Active Campaign, 1 North Dearborn St, 5th Floor, Chicago, IL 60602, USA. Both companies maintain data centers in Europe, namely in member states of the European Union, in which data is processed and stored. Data may, however, also processed and stored in, respectively accessed from countries other than Europe (including USA and Australia). In particular, if you visit our website, place orders, request our services or subscribe to our marketing communication or communicate with us through our communication channels, you explicitly consent to such processing, which also includes the transfer of personal data to the USA, Australia and other countries. Further information can be found here and here.
If you do not wish to have your visit to the Glice website evaluated by these analytics services, you may, for example, deactivate the performance cookies in your browser.
7. Duration of the processing of your personal data
We only process your data as long as it is necessary for the respective purpose and the fulfilment of our contractual and legal obligations, including legal retention period (usually 10 years), or if you have given us your consent to do so. We continue to process your data as long as we have a legitimate interest in storing it. This may be the case in particular if we need personal data to enforce or defend legal claims, for archiving purposes and to ensure IT security.
8. Your rights
You have several choices when using this website. You can choose not to provide any data at all by not filling in any related forms or data fields on our website, blocking cookies and not using any of the available personalised services. If you choose to provide personal data or provide it to us in the course of our business relationship, you have the right of access, rectification, deletion, restriction of processing, withdrawal of consent and, where applicable, the right to data portability and objection under certain circumstances and where provided for by applicable law. Your rights are not absolute. We reserve the right to assert the restrictions provided for by law on our part. We will inform you accordingly.
Every data subject also has the right to enforce his/her claims in court or to lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (www.edoeb.admin.ch).
9. Subject to change
This Privacy Policy does not form part of any contract with you. We reserve the right to change this Privacy Policy at any time, in particular if we change our data processing or if new legislation becomes applicable. The version published on this website is the current version; earlier versions are replaced by the new version.
Last update: June 2023